About QCI

About of Services

Vision Statement

QCI envisions a community where all mental health needs are met regardless of age, socioeconomic status, and/or ethnic or cultural origin. 

Our Mission

QCI Behavioral Health's mission is to provide the most focused, caring, careful, dedicated, humane, encouraging, least restrictive, and consistent mental health care to individuals, families, children, adolescents, teenagers, and adults with persistent and chronic mental illness, with no other avenue to services; with care provided in the individual's environment—in the home, on the street, in shelters for the homeless, in the office, or wherever we find there is need.

Who are we?

Mental health clinicians from the fields of counseling, family therapy, psychology, social work and nursing utilizing diverse modalities with specialties in adult, adolescent and child issues.

Physicians with specialties in Adult and Child Psychiatry and extensive experience with multiple patient populations. Focused medical and medication clinic support for adults and children.

Intervention specialists - life skills, employment/community support, coaching, job development, employment and training, behavioral and psychological.

Strategic Planning Process & Purpose

The purpose of the strategic plan is to identify QCI’s strengths, weaknesses, opportunities and threats in order to establish an effective strategy for continuous development in the delivery of quality service currently provided to participants, as well as further enhance employee and stakeholders’ satisfaction.  

In order to create and maintain a holistic strategic plan process, QCI considers the following variables:

• Feedback and expectations of persons served

• Feedback and expectations of stakeholders in the community

• Feedback and expectations of staff members

• Organization’s capabilities

• Service area needs

• Demographics of Service Area

• The organizations’ relationships with external stakeholders

• The regulatory and legislative environment

• The legislative environment

• Internal processes including clinical, administrative and technology 

• The use of technology to support:  efficient operations, effective service delivery and performance improvement

• Information from the analysis of performance 

Goal 1: Maintain funding annually to continue to provide excellent services.

Objectives:

• Continue to improve communication with Optum Health, Medicare, and private insurance companies.

• Monitoring internal reports to ensure all services provided can be appropriately run through insurance for maximum patient care.

• Actively engaged in several community events for stakeholder involvement and business development purposes.

• Apply for appropriate grants to secure additional funding and/or positions.

Goal 2: Maintain accreditation

Objectives:

• Review CARF standards and compare against existing policies, procedures and business practices.

• Accreditation addresses practice quality improvement ultimately resulting in  

• This includes engaging input from all stakeholders, including persons served. Accreditation ensures that QCI's purpose, planning, and activity result in provided the best patient care as well as highest quality of services provided.

• Update strategic plan, performance improvement report, succession plan, accessibility plan, and Program Measurement and Management plan on an annual basis to reflect the changes of the Program

Goal 3: Maintain Quality Services provide to person’s served 

Objectives:

• Supervisors review productivity reports to ensure persons served are receiving quality services

• Staff attend trainings pertinent to their position as well as Reimbursement  to staff 

• EMDR and trauma certified counselors

• Evidence based programming

• Staff maintain self-care strategies

• Monitor patient satisfaction surveys 

• Monitor Stakeholder surveys

 Goal 4: Continue to expand scope of mental health support offered to specific patient communities 

Objectives:

• Focus partnerships with various communities (persons living with HIV/AIDS, persons with co-occurring disorders, senior citizens, etc.) 

• Secure a Memo of Understanding with each community partner / agency

• Further networking with the Local Behavioral Health Authority

• Participate in community events

Goal 5:  Maintain collaborative relationships with referring agencies and external treatment providers 

Objectives:

• Continue to maintain a good working relationship with the legal system.

• Staff communicate with referral sources regarding admission notifications and records requests

• Patients sign consents to release confidential information for their referral source to facilitate treatment planning

Goal 6:  Establish and integrate peer support services at the agency

Objectives:

• Hire a certified peer support staff person

• Educate all staff on the benefits and advantages of peer support

• Educate hired peers on boundaries, confidentiality and specific interventions to use 

• Refer peer support staff to attend training focused on ethics, boundaries, and client care.  

Goal 7:  Improve data entry and reporting in the electronic health record to ensure accurate and timely patient care 

Objectives:

• Establish a consistent data entry/reporting schedule for all leadership personnel

• Utilize EHR’s automatic data reporting features

• Data entry assignments are clearly communicated to staff with due dates 

• Standardizing data entry reports 

• Define data sets necessary for improvements in program quality